Coastal Scent's customer service is a JOKE.

So. I'm sure many of you know that I purchased the 88 matte palette from Coastal Scents a while ago plus a few brushes. Well, I loved them so much that recently I purchased the neutral palette and the 88 Ultra Shimmer palette plus even more brushes from them. They're delivery speed is amazing but they're customer service.. is a JOKE. 

First off, when I got my 88 palette.. it came like THIS. Click to enlarge, you can see 4 broken colors, a nice powdery mess and a very unhappy Katie who's not pictured obviously.

So I went and tried to contact them because first off, WHAT THE HELL. As a company you are responsible for packing your package to ensure something like this WOULDN'T happen. God only knows that the damn price I paid for their overcharged shipping fee is about a little under half of what all this cost me.. which tells you I'm being ripped off since I sell things on ebay that weigh even MORE than this for only a fraction of the price while using the SAME shipping method that they do. 

So I contact them, telling them what happened, even complimenting them on their beautiful palettes and suggesting a title change that would increase sales since one of their brushes is a 239 Mac brush dupe.. and asking if they can do something about it or perhaps even provide a decent DISCOUNT for me if I really HAD to order this again. I thought they would at least offer an APOLOGY or tell me about their return policy even though I've already read it thank you very much, but sometimes I just like to test how companies and stores would handle someone who feigns ignorance about what they are entitled to get or do. 

You want to know what they replied back with?

"Dear Katie Tsai

We would be happy to give you a $7.00 store credit for future use. Please advise, if you are in agreement 

Best regards
Coastal Scents

www.coastalscents.com"

WHAT THE FUCK HELL NO I'M NOT IN AGREEMENT. ARE YOU KIDDING ME? IS THIS SOME KIND OF JOKE? THIS IS AN OUTRAGE. 

If I were to order ONLY the 88 ultra shimmer palette, JUST THAT ALONE, the CHEAPEST shipping fee they DARE to charge me is almost $11. WHAT THE FUCK AM I GOING TO DO WITH THAT $7? It wouldn't even eliminate my SHIPPING COSTS. 

What a crock. Of course I messaged them back basically thanks but no thanks, your $7 wouldn't make much of a difference, it doesn't even cover shipping, can I just return that stupid palette because I already read your policy, which basically says I can. Of course.... I used much nicer words. If they refuse me, I will use harsher words. 

I've seen people rating these products.. ones that cost LESS and are like those 56 color palette ones or whatever.. and they also say that they received a broken palette with like.. 2-3 colors broken but HEY they'll live and keep their palette and pretend to be happy. Then they review back a day later saying OH THANK YOU COASTAL SCENTS FOR SENDING ME ANOTHER ONE! What the fuck? I pay more, I have to SHIP IN my palette to return it and force them to give me a new one but some random ass ditz gets to keep or original and you OFFER to send her a new one by CHOICE? OOOOOOOOOOOKAYYYYYYYYYYY. 

I'm obviously a very unhappy customer right now. Excuse me while I go do my research project and try not to think about this again. I'll update you guys if they decide to be assholes or decide to take responsibility for this. 

Katie